Monday, April 18, 2011

No Color Upload This Morning?

Hmmm, Lululemon posted this on their facebook site this morning:


We're being told we'll likely see colour this week, but we don't have a date just yet. As with any renovation, there are bumps and kinks that occur along the way and prevent us from being able to provide exact dates. As soon as we have a better idea, you will all be the first to know! Please keep a close eye on our Facebook page as we'll be posting updates as soon as we have them.

Added just a few minutes ago to further inquiry:


We're not sure when exactly we'll see coloured items on the site, but we're hoping it will be as early as this week! We'll provide updates as soon as we have them. Thank you so much for your patience while we work through this transition. You guys are amazing, and our tech team is working hard to get you colour as soon as possible!

40 comments:

Anonymous said...

Arghhhh!!!!! Seriously lulu, all your doing is providing rehab for my addiction. If you think this is a great marketing strategy you are WRONG!

Anonymous said...

Yeah, way to suck at life, Lululemon.

Anonymous said...

actually, there's nothing on their website right now...black, white, grey, color, or otherwise. the product pages have been down since i first checked at 9am EDT (6am PDT)this morning. there goes their potential profit for the day!

Anonymous said...

It's working fine for me. Can view everything, including product.

houndlvr67 said...

They need a section of "We've F*&ked-up Too Much". Wait...they do, it's the website!

Anonymous said...

LOVE what houndlvrk67 said, I couldn't agree more. It should NOT take this long. In fact, most of what they are doing could happen overnight without us even having a clue. Let's get moving lulu, this is approaching ridiculous.

Anonymous said...

i can't get into the products, either. i'm on the US side. i can't change between US or Canadian, either. keeps popping up with "The website cannot display the page HTTP 500
Most likely causes:
•The website is under maintenance.
•The website has a programming error."
nothing has changed on my computer (cookies, security settings, etc).

Anonymous said...

This is really annoying. All I want is a vinyasa scarf, and I have been waiting patiently for quite a while now.

I'm particularly miffed at their customer service right now because I sent an email about how to best handle "pilling" that has appeared on my new wunderunders. I basically brushed up against a furry blanket ONCE, and they have had the little fabric balls ever since. I sent an email asking if I should used one of those de-piller shavers, and they responded to me with a canned email saying that I should avoid washing my luon items with cotton. GRRRRR.

momof5 said...

I tried too order something this morning and I had to call the GEC because it wouldn't let me complete the transaction and was doubling everything on the screen -- funny because the educator who did my order said they were getting color today because I was joking around with her saying they better get the site fixed or they were going to be really busy in the GEC - this is getting ridiculous!!

Anonymous said...

I don't have facebook but it would be fabulous if someone would post something on there to lead "Laura" or "Jordan" over to luluaddict and lulumum's blog so they can see all of these comments!

ChiRunner said...

I suppose you have to give Lulu credit for practicing what they preach in terms of goal-setting - They've definitely been setting goals challenging enough that success isn't guaranteed and failure results about 50% of the time.

Unfortunately, while this might be a terrific way of achieving PERSONAL growth, it is a terrible BUSINESS strategy. If they lowered expectations and then surpassed them, we'd all be thrilled. As is, their customers are disappointed/frustrated more often than not lately.

Anonymous said...

I believe those complaining about the website being down/limited need a serious reality check. First off, what Lululemon is trying to accomplish with website etc, can't be done overnight (you obviously have no clue what's going on behind the scenes) They're doing this because it NEEDS to be done in order for them to move forward and serve you better. First people complain about the website, now they're trying to fix it and people are complaining about that too. There are a gazillion worse things going on in the world right now then you not being able to access Lululemon clothing on the net. End of story. Learn some patience.

On another note, anyone know if the sing, floss, travel crop fits TTS?

Anonymous said...

Which lululemon on facbook do you find this on???

Anonymous said...

So I know this is completely off topic, BUT I thought this was sort of interesting. I was at Target the other day down the fitness isle (not the clothing isle) and I noticed on the cardboard display at the top one of the women using some of their workout equipment was wearing a top (i'm guessing a Target brand) that looked almost identical to Lululemon's Scoop Neck Tank. It was an all orange top with a burnt orange/brown trim. I think it's somewhat interesting that Target decided to copy some of Lululemon's staple items. Has anyone else noticed this? I didn't think of going back to the athletic apparel to see if it were available, but I'm sure it is or will be since it was Target's display I saw it on. I wonder how the quality compares?

Anonymous said...

@anon9:27 I agree.

Anonymous said...

Yay, no upload. So happy I can save some money.

momof5 said...

I think it is completely reasonable for there to be some frustration with the site renovation -- and to compare it to tragedies going on in the world is just silly IMO -- of course those events going on in the world are of greater importance than new color on the website --

BUT it is bad strategy on Lulu's part to take this long and to have so many errors completing the new site. It has been said before -- other ecommerce sites run new sites on parallel platforms without disrupting the existing site until the changeover actually takes place, that takes other companies at most a day. To say, they are doing it for us and we are the ones that wanted it - is laughable at best -- you really are drinking too much of the Kool-Aid --
Strictly from a business point of view and not as a consumer -- this changeover is an epic fail-- to lose almost an entire season of your ecommerce site is laughable and not at all understandable! And as a consumer, it is unexcusable. Never say "we don't know, we don't have an answer for that" -- that is Business School 101

Anonymous said...

@ 9:27 AM How much did Lululemon pay you to post that?

Anonymous said...

We won't be doing any scheduled uploads until the site is fully up-and-running again but we're hoping to see some new items on the site sometime this week! Until then, we're rolling with the e-punches and taking the bugs as they come. As soon as we have new information, you guys will be the first to know! Please keep an eye out here, and on our website (http://bit.ly/aSfrqn) for the latest updates.

This was posted from Lulu so we can see uploads at any time,but there will be no scheduled uploads..so I guess one needs to stalk the site:(

Anonymous said...

They are stretchy pants people. And who in their right mind convinces themselves that a corporation cares about them? It comes down to the bottom line not what you think.

As far as the changeover being a failure...are you kidding me? All you folks will be buying Lulu next week when it's all back and running because you can't help yourself. That's why you religiously check the website and these blogs. You won't be able to stop checking in to see when the upload happens. Then you will buy, buy, buy.

Lulu is in a growth phase. The US market is only going to get bigger. So, pissing off a couple junkies right now is small peanuts in the larger market to come. I don't think most future Lulu consumers will care about this, seemingly life altering for some, hiccup.

So, stop buying Lulu so you can say that you wore Lulu before it went mainstream...when it was "cool" and nobody else was wearing it....

Anonymous said...

@momof5 They aren't just switching over websites, they're moving distribution centers (a TON of stock) - which is why there's a break in service. a parallel platform is of no use if your stock is on the move. If a store were moving locations, they wouldn't stay open during the process, it would be chaos. Same goes for when you're moving a distribution center. Yes, the process is taking longer then we'd all like, but such is life. All I'm saying is that complaining will not make it go any faster... plus it's a bad habit ;)

houndlvr67 said...

Their distribution has been a mess even before the website changeover, due to Lulu sourcing product from a multitude of new vendors who obviously didn't meet their production goals.

I think they made the April 15 deadline because Christine Day promised it in a conference call...albeit half-assed. What's going on now is slip-time which is costing them some major $$ every minute that it continues and the site isn't complete. I personally think that Nancy Richardson should get docked $10K from her bonus/compensation package for each day that it continues. It's making the company look quite idiotic.

J said...

Also, what's up with the Fedex thing? I know this was somewhat spoken of in a previous post, but I just checked my package and it says it's been delivered, left at the front door, in Greenacres, WA? Um, I live in Southern California...

J said...

Up until now I've counted myself as being pretty patient with everything. Color not uploaded this morning? I'll wait. Website snafus? Just roll with it. Even thought about going into my nearby store and just trying stuff on (not that I didn't already go last Friday!) But I'm on the phone with Fedex right now and the items I'd ordered on Friday were delivered to some address in WA, and left at the front door (someone's getting a Christmas package I guess) AND the Fedex rep was super pissed when I mentioned Lululemon was blaiming Fedex for the mishaps. She stated that "that company labels their own shipping labels so it is much more likely to be their mistake". I guess I'm just out the 90$ I spent and some dude in WA gets my sports bra and tank...?

ChiRunner said...

@J - Since you have evidence (via FedEx) of deliver to an address other than your own, my guess is that Lulu will have to re-ship your items out to you at no extra charge. I'd call GEC and get it sorted out. And while I had them on the phone, I'd suggest they expedite the shipping at no extra fee to make up for the inconvenience and so there is not further unnecessary delay in getting you your purchases.

J said...

I just spoke to the GEC and they were "baffled" by what happened... Well my advice to anyone who's considering ordering the black/white/grey items on the website right now... hold off til they figure their glitches out... unless you want to pay for your stuff to ship to some dude in WA!!

momof5 said...

@anon -- haha -- you are pretty funny -- first -- I wasn't complaining -- I was merely saying that people are frustrated and those that buy into the whole Lulu cares about us and look at the big picture -- are fools -- Second -- from a business standpoint -- It is completely unacceptable the epic fails that has happened with the whole reno. You do not go on a public forum and state that the website will be up and running with new product and then --ooopsy ---our bad -- we don't know when -- As a stock holder and consumer -- I find it completely unacceptable and management should seriously roll some heads over this "snafu". Further, please -- to blame the long process on - oh it is so hard and there are so many logistics to moving the distribution center blah blah blah -- is just crap -- pure and simple -- they messed up -- they should at least own it - instead of all the feel good lies they are saying

J said...

Adding to their blame game, just got off the phone with the GEC again, and they're still blaming FEDEX repeatedly and when I asked them to ship out new items express to me, they claimed they wanted to wait for Fedex to go back to the address in WA and try to retrieve the package... which could mean days delay. For what's supposedly an awesome company, their customer service has been awful for what is clearly their mistake.

I once bought shoes from Bloomingdales and the sales clerk accidentally put two left size 7 shoes in my box. When I called customer service guess what the head of the shoe department did? He drove a size 7 right black pump from Beverly Hills to my address in Pasadena at 9pm that night and I was dancing in them by midnight. Hey Lulu, that's what REAL customer satisfaction looks like.

Anonymous said...

At least the stockholders should be happy...stock has been trading at its 52 week highs today, hit 97 today. remember when it was in the 30's back in September...

Anonymous said...

white people problems

Anonymous said...

When J Crew updated their website a few years back it was a major screw up there was no shipping for over a month even though you were able to order. So Lululemon is not alone. Quit bellyaching!!

houndlvr67 said...

Rather interesting to see a whole "bevy" of Lulu employees defending their company on this thread...

Anonymous said...

OH GOD IT'S THE END OF THE WORLD

Anonymous said...

ah... MILFs around the country panic as their uniform supplier has hit a snafu...

Anonymous said...

hmm... i've never seen so many moms drop their kids off wearing the tightest pants, crops or shorts (with little left to the imagination)... all in the spirit of "namaste". pls don't get me wrong, i'm a fan, customer and also made a pretty penny on the stock, but i also am turned off how many times i have to see another mom's butt getting checked out by students, dads and strangers...

Anonymous said...

awesome, "white people problems", couldn't have said it better.

I love that if you don't agree with all this hatred toward LLL you are an employee rather then just a rational person with other things to be concerned about.

Anonymous said...

Small world syndrome. This is becoming a gripe session, not what I come here for.

LuluAddict said...

Interesting that things are actually getting delivered to the wrong address now. I found it hard to believe all of a sudden Fedex is messing up orders after Lululemon has a major overhaul on their ordering system. My husband and I order a lot of stuff over the internet delivered by Fedex and can't really remember my orders going astray.

As for moving distribution centers, I don't see why it's so major. Older stock is shipped out of location X, newer stock out of location Y. It still should be transparent to the consumer and not such a huge headache. Instead of hiring ex-Starbucks employees (!) they should have hired people from companies that do this sort of thing all the time - Walmart and Amazon to name two. (Oh yeah, I know some exec came from the Gap but when I've ordered uniform pants from Old Navy for the kids, it's hit or miss as to whether my order is correct)

And for the anonymous posters who are saying the people here are complaining too much, why are you reading a fan blog for Lululemon? This is a fan site called Lululemon ADDICT. I'm sure you are probably bitter underpaid employees but you really should be thankful that your company has such a loyal fan base so that you have a job.

erica said...

Re: Pilling on WUs, mine have the same problem. An educator told me it was probably a 'bad batch.' There goes $70!!

Not all luons are the same. I have a pair of pique WUs that are just fine.

Anonymous said...

I'm pretty sure that everyone that is saying not to get so upset about the website being down is not an employee of lulu. I am not, for example. And yeah, this is a website for addicts, but there is a bigger picture. I understand that it can be annoying though.