Monday, January 23, 2012

Upload!

New things on the website!

Very small upload - just the camo stuff for the most part. Rather disappointing but good for my wallet.

55 comments:

Anonymous said...

Crappy upload. I found one item I wanted, was ready to check out and the site crashed. I'm really getting sick of lulu and all this hassle.

Anonymous said...

I like the black/quilting winter 24 which has wild lime on the band.

MonkeyGirl said...

I'm happy. FINALLY got the camo no limits tank. Liked the deep camo WU crops too, but decided to take a pass. WU really aren't the best on me.

Anonymous said...

Some new items in we made to much on the Can side, but nothing is available to actually purchase! Its all sold out.

Anonymous said...

what a crappy upload, ordered the black camo crb.

Anonymous said...

Dud of an upload. They'll have to do more than try to sell me a bunch of hunting gear with all this camo.

Anonymous said...

The Canadian upload was even more of a dud than the U.S. (if that's even possible). I didn't see any of the camo stuff uploaded for us. I'm not really interested in that print anyway though so my wallet is DEFINITELY safe!

M.E.L.R. said...

Did all the camo sell out already on the Canadian side? Good thing I went to the store on the weekend

Anonymous said...

I didn't see any fit reviews on the black camo crb... should I order my usual size or size down?

M.E.L.R. said...

Anon 5:38am. I sized down to a 4 for the black camo crb and I usually very consistently wear a 6 in all Lulu tanks. The 6 fit ok but the 4 was more stream-line on my body.

Anonymous said...

Boo upload! An educator at my local store said he thinks they aren't "getting anything good" until they get through the warehouse sales. Which seems to make sense since NOTHING good has been uploaded in the last 2 weeks!

Anonymous said...

This is off topic but I wanted to share my experience with other Addicts. :) I ordered a mat online last week, and when I received it I unrolled it and decided I didn't like it. I went to my local store to return it and they didn't take it back. I'm not going to recount the drama and nastiness that I encountered in-store, except to say my local lulu has lost me as a customer.

I then called GEC to discuss the return policy concerning unrolled yoga mats. I was told that any mat ordered online is not returnable once it's unrolled. I have no issue with this policy, but I told GEC that they need to make that clear on the product info pages. GEC agreed that the pages are vague as they're currently written, and supposedly they are contacting the web developers to clarify the policy. They are also supposedly sending me a gift card for the amount of the mat, but I'm not holding my breath for that one. It will be a happy surprise if I really receive it, but my experience with lulu online/phone customer service has never been stellar. I'm posting so that everyone knows that once they unroll a lulu mat, it's not returnable unless you can allege that the mat is "defective." It's probably best, given that lulu has such a strict policy, to only buy mats that you can test in-store.

Anonymous said...

I've always thought that given Lulu's prices and stance on quality, a more generous return policy would be logical. Their competitors, both online and brick & mortar stores, are beating them on this.

Anonymous said...

I ordered the Black Retro Camo CRB for the correct price of $42 since my local store had it for $48.

yogibabe said...

Boo of an upload! Still waiting for the Free To Be bras in flash and/or wild lime. Not close to a store and I know that they have in the stores for a few weeks now. :(

Anonymous said...

I too have had horrible experience with returning items online to a local store. They have told me that "if they don't have the item in the store they can only return it for a marked down price (even though I paid full price online and it was within the 2 week return period" . the rationale they gave me was that if they don't have it in the store anymore (or did not get the item in the first place) they can only sell it for the mark down price??

Had anyone else had this experience?

Anonymous said...

No, I was able to return an online online item with no problem at my store which they obviously wouldn't have stocked.

yogibabe said...

They are actually happy to take my online returns of items that are not in their store. My "online exclusive" items (because they don't have them in stock in the store) actually adds to their inventory of hard to find items! At least that's what a snior educator of the store told me. She is always very nice to me whenever I make it to her store, which is quite a long (2 1/2 hour) drive. :)

Anonymous said...

I am sick of the return nastiness. I have been told that I can only get a gift card instead of a credit back to my card multiple times, and they always try to make it seem like they are doing me the biggest favour to accept any returns at all -- and these are for full priced items well within the window! My latest return process last week resulted in me asking for a gift card and being told that I should instead pick something out in the store "since that would be easier" -- umm, no it wouldn't and if I want a gift card, give me a gift card. Not to mention, I don't care what is easier for you when I pay this much for workout gear with seriously declining quality. Get over yourself lulu, because I certainly am!

Anonymous said...

I am unhappy with what's coming out this year so far. I literally have not purchased anything lululemon since mid December, so that's a record for me!

Anonymous said...

Hahaha hunting gear... Too funny :-)

Anonymous said...

I've had all those things happen to me when returning online items to a store...got told no they won't except them, got told they have to put the cost of the item back on a gift card, got told no problem we are happy to take it back or exchange it for another item. No consistency which is annoying. I shouldn't have to try and guess whether or not I will be able to return an item - especially if it is within the return period. Lulu can' t really expect me to absolutely love and want to keep every item I order.

LuluAddict said...

@ anon 6:48 am - Great point about the price of the camo CRB on line is $42. I guess that settles the question on the true price.

Anonymous said...

Bummer of an upload and no wild lime Energy Bra yet- actually- I couldn't find any Energy Bras for sale on the site- what gives? Hope that doesn't mean there could be a markup like when all the scubas were pulled from the site a while back . . .

Anonymous said...

I know it wasn't much to pick from, but I have been operating on only 3 bras for over a year, so I was thrilled they had some Arise bras instock in my size just now!!! (Even if it is camo print!?)

Anonymous said...

Why are there no returns or exchanges on the "New" camo boogie shorts? I don't own a pair and wanted to try them with the camo No Limits tank, but now I'm not so sure...

Anonymous said...

Could they have sold all the Arise bras for the sizes up to 8 already? How many did they have in stock to begin with?

Anonymous said...

Pretty sure Canada did not have an upload. What gives!

Anonymous said...

Back on the return vein, I have been dealing with GEC for the past month or so on a loot purchase. I bought a pair of heathered camo lulu II pants on md because I have them in black and they are great lounging pants, so I thought why not get another pair. However, these fit horrifically bad. Same size as the black, but it's not just a too tight or small issue, it's a rising up the crotch issue. I took them into my store and they were like, sorry, we didn't get that color in so we have nothing to compare it to. So I have been communicating with GEC- I have sent pictures of myself in both the camo and the black, and pictures of the inseam measurement- which is over 2 inches different! If they were just too small I would just suck it up and sell them on eBay or the exchange. But there is something seriously wrong with these pants. I even had a friend who wears the next size down try them on and same crotch issue. I'm just so annoyed- its like what happened to customer service?!?! I drop so much money at lulu they should be bending over backward to correct an issue!!! They need to take a Nordstrom attitude- customer is always right and returns with no questions asked. I still don't have an answer- arg!!!

DebbieTurko said...

I just want to say i live in Winnipeg, Manitoba, Canada and I have never had an issue returning any thing I have bought off of the web site. I even went into the store 1 day and told the girl i threw out my PP Cross your Heart bra because it wouldn't stop bleeding, and she told me bring it and they will try and do some thing for me. I went in a few days later with it, and they said all they could do for me was either give me a gift card for the amount. I was more then happy because I really didn't think they could do any thing for me and thats why I tossed it in the first place. i love out Lulu store and every one that works in it!

Anonymous said...

Debbie Turko, nice to hear of a good customer service experience at lulu. Ladies and gents, any idea if these customer issue horror stories are mostly consigned to the U.S. side??

Anonymous said...

Canadian Store Story-

I normally have excellent customer service. However, I made a large return recently totalling around $500 at my canadian store. It was from an even larger online order and I decided I didn't need it all. Well, it was all within the time frame, some of the items were still in the plastic from the manufacturer, and when I give her my credit card for the refund, she asks me if a gift card is ok. UM NO, sorry a gift card is not ok for $500 and that's why I am handing you my credit card.

I had never had a problem before this and I shop lulu weekly both online and in store. I was pretty insulted, especially because I know a lot of people (especially those who are not regulars) would have just said yes thinking it was their only option.

Anonymous said...

i dont care whether its the US side or Canada side, a company is a company and they should be consistent across the board, including with return policies

Anonymous said...

I have never had a problem returning items to the store in London, ON. Just after Christmas I returned 2 of the chai time II's and I recieved a refund on my credit card, no questions asked. I think they were happy to get items that they didn't have in stock.

Anonymous said...

My girls in the Tampa showroom are always awesome with online returns and even fixed an issue that the online customer service "could not" help me with, and I did not even have to ask them. I ordered a pair of speed shorts which were CLEARLY size mis-marked and they located them in a different store and had them shipped to me the next day. They never carried these shorts to begin with. They restored my faith! :)

Natalie said...

Was anyone able to order the Hot Hot camo short? They're already sold out online! What's with the lack of sizes and product?!

Anonymous said...

Continuing the returns theme...I purchased a Scuba from WMTM but the wrong colour was shipped - twice (turns out the product was mis-described on the website - which Lulu did not fix for weeks and I noticed other customers complaining about getting the wrong colour). I had the GEC call my local store (in BC) in advance of my returning the Scubas to ensure I had no problems, and indeed the return of both Scubas went smoothly. It wasted a lot of my time sorting out their problem. The trainee GEC I dealt with was NOT customer service oriented, but when I talked with a more senior GEC member the service was much better.

Anon 9:57 - keep the pressure on Lulu to accept the return or offer a gift card in the same value.

Anonymous said...

OK. Now I know I'm an lulu addict! I'm actually going through withdrawal symptoms from the total lack of upload today.

Anonymous said...

Lululemon really needs to work on their customer service policy. Its appalling to hear these inconsistencies. I wish the media would pick up on this and publicize it to the world. May be than Lulu will wake and fix their customer service.

beetlerunning said...

Regarding online purchases: I have not had any problems returning online orders (with packing slip!) to either of the Atlanta, GA locations - showroom and retail store. I probably would not order as much as I do online if I couldn't return to the store so easily. And they have always put the amount right back on the card.

Regarding wrong priced camo CRB: I went to my local store to buy the Camo CRB since I was tired of waiting for the upload (and had to return other stuff) and was charged $48, didn't realize it til I wore it and saw it online at $42 price!

Anonymous said...

They aren't going to fix anything until they see some kind of monetary impact. Since we all love LLA and commenting on this site... We are pretty much implicitly condoning their behavior and don't want to be the ones who stop shopping to teach them a lesson.

Anonymous said...

Anon 4:42 the crb is supposed to be priced at $42. I called the gec and got my credit card credited the difference. I was told by them they were $42 but was charged $48 at the store.

Anonymous said...

"if they don't have the item in the store they can only return it for a marked down price"

^

They made this up completely. I returned a stride jacket, a define jacket, and a flash tank that continued bleeding despite 2x washing by itself just two weeks ago at the Naperville store and they accepted them all back with no problem, even though they didn't carry any of the items in the designs I was returning, in store.

Anonymous said...

Related to online returns: I agree with the other comments that it really comes down to the stores where you're returning and the discretion of the employees.

There's one store in the LA area that I've decided to stop shopping at completely, despite having awesome GEs due to the poor attitude of the management team when I've attempted to make online returns. Granted, ALL of my returns are for store credit for current items in stock, so at the end of the day, their bottom line is not impacted.

I finally had it the day one manager decided to pick apart each item and comment on whether it would “resell easily”... it was embarrassing, tacky, and all for store credit? Please.

Because of this, I am no longer giving them my business and making sure my friends and workout buddies who love lulu are in the know.

Some locations see us as walking dollar signs for profit, whereas others truly stand behind the fit, function, and 5-year product guarantee. I’m a huge fan of all things lulu, but I can’t stand to be treated poorly in any customer service setting, especially when I’m paying top dollar.

Anonymous said...

There's a 5 year product guarantee???? What??

Anonymous said...

I forget about the 5 year product guarantee all the time. I have a pair of groove pants that I rarely wear. I can't remember when they were released (over 2 years ago, less than 5) that have a reflective waistband pattern. Well the pattern has completely peeled off in same areas, and in others is hanging off the pants. They look awful.

I was told on the phone by a male GEC that it's normal for that to happen in this time frame as it is normal wear and tear. I wash these only with other luon in cold and hang to dry only. I wear them maybe once a month.

Can anyone comment on this? I want to take them into the store but am wondering if it's worth it since GEC said it is normal

Anonymous said...

They don't actually stand by the 5 yr guarantee imo, they just remind you how to wash the garments, even though that's never the issue.

Jodi said...

I went online at 5:00am (eastern time) to place my order only to find the saddest "whats new"! I mean the "4" camo products and a few others I was not even interested in. Oh, and what is up with having retro black camo boogie shorts, matching arise top crb and no limit tank but the only wren camo item being the hot hot shorts with NOTHING??? I ordered the hot hot shorts hoping they just forgot to upload something to match it.. well they did have the no limit tank but I don't wear that type of blousy top only a bra and maybe a crb over that I can take off while running. I was really bummed. I also hoped to order, or at least see the long sleeve switch back but I guess they only post few items which they have hardly any inventory of just to drive every nuts!! I bet e-bay is making a killing on items LuLu could be cleaning house on. I guess there is always next Tuesday..ugghh!

Anonymous said...

Agreed that the 5 year "guarantee" one can infer from the Luon tags for their gear to withstand athletic wear & tear is again up to the discretion of the store and GE you're dealing with. I've read great stories on lulu's FB page of happy customers who have brought older items in and received fair exchanges, thus further instilling their confidence and happiness with the brand.

Also, I don't think it's necessarily correct to be bringing garments that have been mistreated/washed incorrectly from years ago and ask for replacements (it goes both ways, you know?).

For items that have issues with color bleeding, seams ripping after light wear, patterns that are peeling, etc., I personally feel it's in lulu's best interest to stand by their product and offer replacements where appropriate given these really are quality control issues.

Anonymous said...

It is frustrating (and appalling) to deal with all of these customer service issues but I wanted to express my appreciation for the wonderful eds who work at the Boise showroom. I have never been given a hard time about an online return (and being a showroom they never carry these items in store) and they were wonderful when I once had to return a defective item. I wish this didn't have to be the exception!

Anonymous said...

Just adding my comments here in the event that someone from Lulu actually reads these and takes note (ha, yeah right)! Anyhow, I stopped ordering online because I was given such grief by my local AZ lulu for returning an item. I too was given the attitude and actually told that they were 'doing me a favor' and that the only reason they took the item was because 'it would sell quickly in the store.' Seriously?! What a joke! It's embarassing and appalling to be made to feel as if you're not 'worthy' of a return. After that experience I vowed not to step foot into that store, and did not for quite sometime, however they seem to have become much friendlier and far less 'stuck up' at this store in recent months. However I still refuse to buy online to save myself the fear of embarassment if I must return in store.

Anonymous said...

Anon 6:18pm 01/24/12-if you go to mysuperficial endeavors blog she has a post regarding a pair of old grooves were the band was peeling(photo posted too) She returned them to her local store and they gave her a brand new pair of grooves-worth a try. Good luck :)

Anonymous said...

Anon 7:15am- thank you thank you! Maybe I will give it a try after all!

Anonymous said...

Anon 6:18 -- I too had the same thing happen and my store happily replaced the grooves with a brand new pair of my choice! Good luck!

Anonymous said...

Thank you girls for the comments about the groove pants that are peeling. I'm taking them to my local store tomorrow! Fingers crossed :)