Friday, May 18, 2012

Live in Australia and Can't See the US Website Now? Here's Help

The Australian/New Zealand version of the lululemon website went live yesterday but I am reading that the US/International version of the website has become impossible to access. I.e., Aussie/New Zealanders are blocked by IP from seeing the US website. Since the Australian version has a limited selection compared to the US/International version people are frustrated (not to mention pissed off by the insanely high Australian prices). Here is a way to view the US/International side of the website: Use a site like HotSpot Shield and choose a US server. It hides your location and uses an IP from another country to surf. (Thanks to Ms. LB for this tip.) To buy stuff at the lower Canadian prices, I direct you to the Angels listed on the right sidebar of this page (under More Lulu Resources - Your Personal Lulu Shopper Facebook page or email Nancy/Cheryl/Lily at lulushopper@telus.net) who can buy your items in Canada and ship them to you in Australia. I don't get any sort of kickback from these ladies but know they have made many, many people happy in finding their hard to find lulu for them. I've also had dinner with Lily when she was visiting Southern California and she is a super sweet lady. (Hint, when I've used Angel services I always tip them a little for their time and gas.) Anyway, I hope this helps.

PS - Just heard from an Australian lulu fan that she like shipito.com for mail forwarding. (Thanks to Ms. MF for this tip.)


27 comments:

anonymous me said...

I wonder why they would block access? With a Canadian IP, I can see and access all three(and note that the size selection always seems better on the US site), even if I can't order via the others. That seems so strange.

Focus said...

LLA-great information for the Lulu addicts across the ocean!

And I suspect, but this is only a guess, that more product will appear on the Austrailian site as it operational success strengthens. I would think they are starting out of the gate slowly to gain some "confidence" in the site.

Anonymous said...

I know everyone always gets so upset over AU prices, but keep in mind EVERYTHING is more expensive over there. They have to import almost everything and that adds to costs. At the same time, though, their minimum wage is SIGNIFICANTLY higher than the US and most jobs pay quite a bit more to make up for it.

Anonymous said...

This is a current issue with retailers in general selling to Australia. The ACCC are currently investigating it.

http://www.abc.net.au/news/2012-05-18/accc-to-probe-online-retail-deals/4019184?section=business

Australians can go to the ACCC site and lodge a complaint about Lulu to add them to the current investigation.

Anonymous said...

As an Australian lulu fan I'm absolutely disgusted that the way they reward loyal shoppers is to suddenly with no warning halve the amount of items available for sale and increase all the prices... In some cases by up to 50% more! I've been buying lulu online for over seven years but refuse to purchase now. I encourage all fellow Australians and kiwis to boycott this crap new site. P.s anon 10.04 just because EVERYTHING is more expensive for us does NOT make it fair!

Anonymous said...

Agree ^^ just because they can charge, why should they? We have the same dollar value, imagine if all your US Lulu stock Items went up by approx. $30 in one day surely you have the right to be annoyed by that notion. LLA THANK YOU SO MUCH for the Angel service info & IP tips, these kinds of people remind us there are good folks out there. Now to begin my long sloow detox from luluobsession

Anonymous said...

Even with increased wage costs in Australia, I don't know how they can justify the price difference in Australia. For example, the run travel to track jacket is in the We made too much section on the US site for $79 (originally $148) and yet is on the Australian site for $199 (full price).
I order most items online because even with the $30 shipping, it works out much better than buying in stores here. I had naively hoped that Lululemon might actually acknowledge the close parity between the US and Australian dollar and make the Australian store prices more competitive. But instead they've sought to restrict market availability, and reduce consumer choice. Not happy, but the Lululemon obsessed among us will still find a way. Thanks for the tips. On the plus side, I suppose it does give the US & Canadian consumers a chance to source some items which are no longer available in US or Canada.

Anonymous said...

Relax!! The prices online are the same as they are in store. Seriously we all need to consider that Australia doesn't have the economies of scale that north ameria does - our population size doesn't allow many retailers to offer the same pricing as in the US. In almost every industry, we have much higher employment costs, and in retail there are less stores, which means far less purchases and brands still need to run a business and make a margin. I've heard lulu have a local warehouse for their site, (I have a friend who works there) so they will have operating costs like any other retail store. The stuff isn't just coming from US warehouse to your door. They're actually helping our economy by setting up here. Sure the product range online is pretty crap at the moment. but lulu's a great brand so I can't imagine it'll be like that forever.

JillianT said...

You can still get to the US and Canada sites - just click the flag on the top right hand side. On the plus side the shipping within AU and NZ is free

Anonymous said...

I don't think the naysayers understand, the issue for me is that lulu has blocked the ability to ship from
US to Australia. Thus we have had the option to pay more in postage but less for (greater range of) products denied, which I am personally insulted by. I can look past so much in order to get my hands on some seriously cute (but increasingly inferior) clothes - but this I think will force my hand away from obsessing so much

Anonymous said...

Another really good mail forwarding service from the US to Australia and they have great UPS shipping rates and bank transactions are local to australia is http://www.priceusa.com.au/ enjoy

Anonymous said...

The only things I would purchase on Aus websites or stores are the ones already not available and I missed out on US website. I can justify paying more for these since they are even more on eBay!! But I still think us OZ and NZ lulu fans are missing out hugely on the newest styles since we cannot from US site anymore. Seriously, if we have the same products here and same WMTM, even I have to pay more, I will still be happy.

Anonymous said...

Lets hear it for tipping an Angel/personal shopper. Too often I have been paid to the very cent,( and often paid here and there minor differences in shipping quotes.) It adds up.

ebrog said...

Totally OT BUTTT do any of you wear Lorna Jane active wear? They are an Australian company that I have heard great things about but never tried. Any reviews?

Anonymous said...

Yeah, I have also hear good things about Lorna Jane but they are much more expensive to ship to the states. But maybe good for Australia customers?

I was also wondering if people have tried a few other brands because as much as I love online reviews, I trust luluaddicts the most!!

Companies I was wondering if anyone has tried:
-Lorna Jane
-Margarita Activewear
-MPG Sport
-Alo Activewear

Thankss

Anonymous said...

I too am disappointed that we Aussies are no longer able to have items shipped from the us site. I have set up an account with Myus and will now have my orders sent there an onforwarded. As for lorna Jane the quality is no where near as good as lulu! M

Anonymous said...

Okay you're talking to an Aussie with as much LJ as Lulu in her wardrobe : Lorna Jane gear is far tougher, lasts a lot longer, particularly in comparison to Luon. I have LJ crops that are extremely supportive of one's posterior/thighs two years after purchase - their Lycra blend holds its' shape endlessly. But their tops are not as pretty or sophisticated in design aesthetics as Lulu. Their crop tops (sports bras) are as supportive as Lulu's, although for my work as a group fitness instructor I always layer two bras anyway (not petite-chested). In short my colleagues and I have always agreed Lorna Jane only for bottoms (far more supportive and flattering to one's shape than Lulu) and Lulu for pretty, delicate tops and smoking-hot jackets. One thing Canadians do well is cold-weather gear.
Lorna Jane is also incredibly well-made, tough-wearing (no pilling for example) and holds the shape hands down better than Lululemon ever will (unfortunately). I know LJ retails in the US now and
they have a great SALE part of their website. Hth!!

JillianT said...

Good to hear LJ has lifted its game. A few years back it was always so disappointing, now if only they could get rid of the naff sayings on their tops

Anonymous said...

Lorna Jane is great!! I love it too. Personally I prefer LJ crop tops and lulu pants. LJ is from Queensland so it is a lot more designed for warmer climate. As a lulu addict, I still prefer lulu as a whole, but LJ is definitely a good alternative. Quality wise, LJ is excellent in my opinion. So just what you prefer I guess!

Anonymous said...

ahh I have been meaning to try LJ for some time now. Any size comparisons? If I wear a 4/6 in Lulu bottom.. is that a S or a M in LJ?

Anonymous said...

I am lulu 2/4 and I go for LJ xs. Some pants even need XXS. So I would say S will be fine for you if you are 4/6 in lululemon

LuluAddict said...

I have a couple of Margarita jackets and like them when I want a different look. The material is something like Grade AAA Dupont Supplex. It seems tougher than luon - it hasn't pilled on me at all - but it's a bit thicker, slightly rougher, and a bit hotter than luon. However, it's very stretchy, hasn't faded, or bagged out - so it's all-around good stuff. One of my jackets is in the tie-dye print material and it's softer than the black material, nearly as soft as luon. The edges are not flat seamed but I don't care as much in the jacket about the flat seams. Margarita black is much blacker than lulu so you really can't mix and match the stuff. I really like the tie-dye material since it's such a different look. I was stalking a pair of tie-dye crops on ebay but lost them. I still want to snag a pair of those.

Anonymous said...

As someone living in Aussie land, I feel like I need to chime in on the madness going on in this thread.

First

lululemon is more expensive in Australia because a) They have to deal with importing ALL their goods into the country b) deal with a signifigantly higher employee cost than the North American stores. In North America, minimum wage ranges from $8/hr-$13/hr.
In Australia, minumum wage is $19/hr. MIMIMUM.
That means that if lulu was to sell a buisness day of say $10,000 which stocked a floor of eight people making $13/hr, and they all worked eight hour shitfs, in NA their employee costs for the day would be $832. This is presuming that lululemon pays their employees minimum wage (which I suspect they do not.). In Aus, if they're paid MIMUMUM $19/hr, then their employee costs are $1216 a day. And Aus buisness laws dictate that there must be higher pay scales on weekends by time and a half.

Saying that we keep those numbers, in NA, over a 52 week fiscal year the company would make $3,560,000, with an employee cost of $303,680, equaling $3,256,320.
In Aus the employee cost AT MIMIMUM without taking in the extra pay increases on weekends, is $443,840. A hundred and fourty thousand dollar loss for the store.

And secondly, shipping to Australia is already at least $30 on lululemon's website, which usually more than equals the exact cost of it in the australian stores.

And finally
I have found no problems accessing lululemon's Canadian and American sites.

So calm down before you jump off a deep end.

Anonymous said...

My issue is not how much the products cost instore, it's the fact that we are now denied the opportunity to order from the US website, thus missing out on extra products. Upload Day? Forget about it, we are not allowed to participate.
Also frankly when you order say, three items US-side you will still save more than $30 as compared to Aussie markups. It's my choice to order US and to take that away shows disdain for loyal customers.
We all know retail is suffering in Australia due to the
size of the dollar, and frankly in-store service ain't what it used to be. Being told it's madness to complain about how we are being treated is
patronising.
I for one have checked out some other online fitness wear labels since and am pleasantly surprised at what's out there - maybe I will set up that US
Shipping address account afterall, so's I can get me some of that gorgeous Alo Sport wear

Anonymous said...

It isn't meant to be patronising, but think of it from a business perspective.
lulu obviously hasn't established the branding in Aus/NZ that it's achieved in NA.
In order to keep with the branding that they have in-store, they need their e-commerce extension to reflect the same product.
Having a completely different catalogue selection online is confusing for the average customer, and doesn't reflect the intent of the companies "vision" for that time frame.
It's marketing and branding 101

Anonymous said...

You could keep the branding and the die-hard customers content by not blocking the option to order from the US site, this is all most of us would want

Serenity said...

Hi there, thanks for the great site :) I ordered from Kangaroo hates Chaturanga and was charged the US price in Australian dollars, no delivery. I was wondering if anyone had the same experience, or knows what was going on there. I ordered on the 18th of May. Guess it was just a glitch, but thank you, Lululemon!